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Getting Started

How do I create an account?

Creating an account is simple:

  1. Click "Get Started Free" on our homepage
  2. Enter your email address and create a password
  3. Complete a brief onboarding questionnaire
  4. Start using Habit of Living immediately

No credit card is required to start your free account.

What can I do with a free account?

Free accounts include:

  • Limited AI therapist support
  • Basic mood tracking
  • Access to breathing exercises
  • Journal entries (limited)

Paid plans add expanded AI support, more therapeutic tools, rewards, or Mental Health Manager support depending on the plan you choose.

How do I use the AI therapist?

Open AI Therapist from your dashboard and start typing. It can help you reflect on stress, relationships, difficult emotions, and next steps. It is not emergency care or a substitute for a licensed clinician.

Account & Profile

How do I reset my password?

To reset your password:

  1. Go to the login page
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for a reset link
  5. Click the link and create a new password

Reset links expire after 24 hours for security.

How do I change my email address?

Go to Settings > Account > Email. Enter your new email address and confirm with your current password. You'll receive a verification email at your new address.

How do I delete my account?

We're sad to see you go, but you can delete your account in Settings > Account > Delete Account. This action is permanent and will delete all your data. If you're having issues, please contact support first - we'd love to help.

Using Features

How does EMDR therapy work in the app?

Our EMDR feature uses bilateral stimulation (visual, auditory, or haptic) to help process difficult memories. Go to Therapy > EMDR, choose your stimulation type, and follow the guided session. Sessions typically last 15-30 minutes.

How do I track my mood?

Mood tracking is available from your dashboard. Click the mood check-in prompt and select how you're feeling. You can add notes and track factors like sleep, exercise, and social interaction. View your mood history in Analytics.

Can the AI therapist use previous conversations?

When saved context is available, the AI therapist can use prior conversation themes to make support more continuous. You can manage your account data from settings, and our Privacy Policy explains how information is handled.

Billing & Plans

What paid plans are available?

Habit of Living offers several paid options:

  • Plus for expanded private self-care tools
  • Pro + Rewards for rewards tied to progress
  • Pro + Manager for Mental Health Manager support, planning, and accountability

Current prices and plan details are listed on the Pricing page.

How do I cancel my subscription?

Go to Settings > Subscription > Cancel Plan. Your access will continue until the end of your current billing period. You can reactivate anytime, and your data will be preserved.

Do you offer refunds?

Contact support if you have a billing issue or refund request. Subscription access, cancellation, and billing terms are governed by the terms shown at checkout and in our Terms of Service.

Privacy & Security

Is my data private?

We use reasonable safeguards, including encryption in transit and access controls. We never sell your personal information or consumer health data. Some features require processing by service providers, AI vendors, or assigned support/manager staff as described in our Privacy Policy.

Is Habit of Living HIPAA-covered?

Unless we expressly agree otherwise in a written contract, Habit of Living is not a HIPAA covered entity or business associate. Wellness information may still be sensitive or consumer health data under other privacy laws, and our Privacy Policy explains how we collect, use, share, and protect it.

Can I export my data?

Yes. Go to Settings > Privacy > Export Data. You can download all your conversations, journal entries, mood logs, and other personal data in JSON format.

Still need help?

Our support team is here for you. We typically respond within 24 hours.

Contact Support